Terms of service

These terms of service (the “Terms”) form a legally binding agreement between you and Iris Technology Development Ltd(“we”, “us” or “our”), the operator of Iris (the “Service”). Please read them carefully. By creating an account, subscribing to, or otherwise using the Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Service.

Nothing in these Terms affects your statutory rights as a consumer that cannot be excluded or limited under applicable law.

1. Who we are

The Service is operated by Iris Technology Development Ltd, a company registered in England and Wales under company number 17375272, with its registered office at 82A James Carter Road, Mildenhall, IP28 7DE, United Kingdom. You can contact us at any time at support@irisbriefings.com.

2. Definitions

In these Terms:

• “Account” means the account you register to access the Service.
• “Briefing” means a research briefing (including any associated report, transcript, and audio) generated and delivered to you through the Service.
• “Subscription” means a recurring paid plan giving you access to the Service.
• “Content” means the Briefings and other materials we make available through the Service.

3. The Service

Iris generates personalised research Briefings based on the profile and preferences you provide, and delivers them by email and through your web library on the schedule you select. We may modify, add to, or remove features of the Service from time to time in order to improve or maintain it. These Terms cover Iris, our personal briefing service. Any separate product we offer for organisations, including Iris for Teams, is provided under its own terms and is not included in your Subscription.

4. Eligibility and your Account

1. You must be at least 18 years old and able to enter into a binding contract to use the Service.
2. You must provide a valid email address that you control. Sign-in is by magic link sent to that address; you are responsible for keeping your email account secure.
3. Each Account is for a single named individual. You must not share your Account or sign-in link with any other person.
4. You are responsible for all activity that takes place under your Account. Please notify us promptly if you believe your Account has been accessed without your authorisation.

5. Subscription, fees, and payment

1. The Service is provided on a paid Subscription basis, inclusive of VAT where applicable, at the prices published at irisbriefings.com/pricing or such other price as we publish from time to time. As at the date of these Terms the Subscription is $24.99 per month or $249.99 per year.
2. We may offer an introductory rate to new subscribers, currently $14.99 for the first month of a monthly Subscription. An introductory rate applies to the first billing period only, is available once per customer, and the standard price applies from the next renewal. We may withdraw or change any introductory offer at any time.
3. Payment is collected by our payment processor, Stripe. Your Subscription renews automatically at the end of each billing period, monthly or annual according to the plan you chose, and you authorise us (via Stripe) to charge your chosen payment method on each renewal date until the Subscription is cancelled.
4. If a payment fails, we may retry it and may suspend or terminate your access to the Service until payment is successfully made.
5. We may change our fees on notice to you. Any price change will take effect from your next renewal after we have given you reasonable notice by email. If you do not accept a price change, you may cancel before it takes effect.

6. Cancellation and refunds

1. When you subscribe, you expressly request that we begin supplying the Service to you immediately, rather than waiting for the statutory 14-day cancellation (“cooling-off”) period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to expire. You acknowledge that once we have begun supplying the Service at your request — including generating and delivering your first Briefing — you lose the right to cancel under those Regulations and to a refund on that basis. This does not affect any other right to cancel or receive a refund described in this section.
2. You may cancel your Subscription at any time from the Billing section of your dashboard. Cancellation takes effect at the end of your current billing period; you will retain access until then, and you will not be charged again.
3. Except where required by law, monthly Subscription fees are non-refundable and we do not provide partial refunds for unused portions of a billing period, including where you forget to cancel, do not use the Service during a billing period, or cancel partway through one.
4. If the Service is materially defective and we are unable to remedy the fault within a reasonable time, we will provide a refund at our discretion or as required by law. Please contact us at support@irisbriefings.com.
5. Your statutory cancellation and refund rights as a consumer that cannot be waived or excluded under applicable law are unaffected by this section.

7. Fraud, chargebacks, and payment disputes

1. If you believe you have been charged in error, contact us first at support@irisbriefings.com. We resolve genuine billing errors directly and promptly, and this is always faster than going through your bank.
2. Initiating a chargeback, payment reversal, or dispute with your bank or card issuer without first giving us a reasonable opportunity to resolve the issue is a material breach of these Terms. We may immediately suspend or terminate your Account on that basis.
3. If a chargeback or payment reversal is later found to be unwarranted — for example, because you continued to use the Service after the disputed charge, or the charge was for a Subscription you did not cancel — we may recover the disputed amount from you by any lawful means, including invoicing you directly, and you agree to reimburse any card-network, bank, or processor fees we incur as a result.
4. We may refuse, suspend, or terminate the Service, without refund, where we reasonably believe your Account is being used fraudulently, to abuse a trial or promotional offer, in breach of Section 4 (Eligibility and your Account), or otherwise in bad faith.

8. Acceptable use

You agree that you will not:

• resell, sublicense, or otherwise commercially exploit the Service or the Briefings as a paid product of your own;
• scrape, crawl, or otherwise access the Service by automated means beyond your own ordinary use;
• attempt to reverse-engineer, decompile, or derive the underlying prompts, models, or pipeline used to operate the Service;
• attempt to gain unauthorised access to, interfere with, or disrupt any part of the Service or its infrastructure; or
• use the Service for any unlawful, fraudulent, or harmful purpose.

9. Intellectual property and licence

1. We (and our licensors) own all intellectual property rights in the Service and, subject to third-party rights in underlying sources, in the Briefings we generate.
2. For the duration of your Subscription, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Briefings for your own internal and professional purposes. You may quote from a Briefing and discuss its contents with a colleague in the ordinary course of your work. You may not distribute Briefings on a standing or repeated basis to a group, a mailing list, a shared channel, or an internal publication, whether or not the recipients are your colleagues. Iris for Teams is our licensed route for distributing Briefings across an organisation.
3. You may not republish, redistribute, or make available the Briefings in whole or in substantial part as a standalone product or service, or in any way that competes with the Service.
4. Briefings synthesise information from public sources, which we cite. Third parties retain copyright and other rights in those underlying sources; your licence covers our synthesis, not the underlying works.

10. AI-generated content and no reliance

1. Briefings are generated using artificial-intelligence systems and are subject to the limitations inherent in all generative-AI products, including the possibility of errors, omissions, or inaccurate statements.
2. The Service is an informational and briefing tool only. It does not constitute, and must not be relied upon as, medical, legal, financial, or other professional advice.
3. You are responsible for independently verifying any information in a Briefing before acting on it, and you must not rely on a Briefing alone where a decision carries material or professional consequences. We provide source citations so that you can carry out that verification.

11. Third-party services

The Service depends on third-party providers, including for payments, hosting, data storage, email delivery, and AI processing. Your use of the Service may be affected by the availability and terms of those providers. We are not responsible for the acts, omissions, or outages of third-party providers beyond our reasonable control.

12. Availability and warranties

1. We aim to provide a reliable Service but do not guarantee that it will be uninterrupted, error-free, or available at all times. We may suspend the Service for maintenance, updates, or reasons outside our control.
2. Except as expressly set out in these Terms and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we exclude all implied warranties, conditions, and terms. This does not affect any statutory rights or guarantees you have as a consumer that cannot be excluded.

13. Limitation of liability

1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your statutory rights as a consumer, or for any other liability that cannot be limited or excluded by law.
2. Subject to the above, we are not liable for any loss or damage that is not reasonably foreseeable, or for any indirect, consequential, or special loss, or for loss of profit, revenue, data, or goodwill, arising out of or in connection with your use of the Service.
3. Subject to the above, our total aggregate liability to you arising out of or in connection with these Terms or the Service is limited to the total fees you have paid to us in the twelve months preceding the event giving rise to the claim.

14. Indemnity

You agree to indemnify and hold us harmless against any claims, losses, liabilities, damages, and expenses (including reasonable legal costs) arising out of or in connection with: (a) your breach of these Terms; (b) your misuse of the Service; or (c) your violation of any law or the rights of a third party. This does not apply to the extent a claim arises from our own negligence, breach of these Terms, or wilful misconduct.

15. Suspension and termination

1. You may stop using the Service and delete your Account at any time from Settings. Deletion is immediate and permanent (see our Privacy policy).
2. We may suspend or terminate your Account if you materially breach these Terms (and, where the breach is capable of remedy, fail to remedy it within a reasonable period of us asking you to), or immediately where your use poses a risk to the Service, to us, or to other users.
3. On termination, your right to access the Service ends. Where we terminate other than for your breach, we will refund any unused, pre-paid portion of your current billing period.

16. Changes to these Terms

We may update these Terms from time to time as the Service evolves. Where a change is material, we will give you reasonable notice by email before it takes effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of them. If you do not accept a change, you may cancel your Subscription.

17. General

1. Entire agreement. These Terms, together with our Privacy policy, are the entire agreement between you and us regarding the Service.
2. Severability. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force.
3. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
4. Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may assign or transfer ours in connection with a reorganisation, merger, or sale of our business, provided this does not reduce your rights.

18. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your home jurisdiction.

19. Contact

For any question about these Terms or the Service, contact us at support@irisbriefings.com.